Map what happens, not what is documented
Documented procedures describe the intended process. The real one includes the workarounds staff invented when the intended one did not fit.
We map the real flow, including the spreadsheets and email approvals that the procedure manual does not mention.
Redesign before automation
Once the waste is removed, the remaining process is a much better candidate for automation, and the system requirement is smaller and cheaper.
How the engagement runs
Map
Document the real process end to end, including handoffs and rework loops.
Analyse
Identify delay, duplication, control gaps and unnecessary approvals.
Redesign
Rebuild the flow around the outcome rather than the existing structure.
Implement
Roll out with training and measurement so the change holds.
Frequently asked questions
What is business process re-engineering?
Should we automate or re-engineer first?
Which processes give the fastest return?
Need this done?
Tell us your deadline and we will tell you what is required, what it involves and what it costs.